IT Outsourcing

"Keystone is IT!"

IT OUTSOURCING

ü Phase I – Planning/Needs Assessment

· Identify Systems and Processes To Be Outsourced

~ Performance Metrics, Base Values and Performance Objectives

· Define the Proposed Outsource Solution

~ Responsibilities of the Parties, Coordination of Efforts, Contingencies

· Produce Report

~ Recommendations, Phase II Proposal and Budget

ü Phase II – Implementation

· Construct Outsource Solution

~ Deploy People and Resources Needed

· Interim Dual-System Operating Mode

~ Testing and Evaluation of Outsource

· Switch To Outsource System

~ Redeploy Client’s Assets

ü Phase III – Maintenance & Monitoring

· Monitor Compliance with Contract Provisions & Best Practices

· Monitor Outsource/System Performance Metrics

· Respond To and Report Contract & Performance Variances