Keystone Computers Outsourcing Whitepapers

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OUTSOURCING WHITE PAPERS

· Determining capabilities of IT-enabled outsourcing service providers: A capability model and methods. “The rapid evolution of the global telecommunications infrastructure, and the increasing availability of bandwidth, has facilitated the design and delivery of outsourcing services from geographically distributed locations. Outsourcing service providers can now support multiple global outsourcing relationships, providing significant cost and quality benefits to their clients. ” Source: Carnegie Mellon University

· Outsourcing: A Decision of Trust. “A successful outsourcing project is only possible if the outsourcing decision has taken into consideration all known costs and benefits associated with the project. It also important that the contract be effectively negotiated and managed. … A successful project would require constant information, true cost and benefit estimates and should also have specific goals to achieve.” Source: Hughes Software Systems

· Application Management: Outsourcing versus Insourcing. “The fundamental value proposition of application management outsourcing is the simultaneous service improvement and cost reduction obtained by sharing the cost of the required technical depth, focus and experience.” Source: IBM Web Site

· Evaluating the Benefits of IT Outsourcing. “As companies struggle to find and retain quality IT staff, provide a high level of internal customer support, and reduce overall operating costs, many are turning to an external service provider to develop and manage their computing infrastructure. Instead of investing internal resources, these companies are able to focus on their core business competencies while outsourcing their IT challenges to a trusted third-party service provider.” Source: IDC and ClearCube Technologies.